Tips For Customer Service Trouble

With the holidays approaching, we are all buying gifts for the people that we love. Whether it be at a mall or online, we are spending money to insure that our loved ones are happy and content with their presents. But what if something goes wrong? Or what if something you purchase is not what you expected?.

One year I decided to buy my mother a beautiful plant for Christmas. I went with the biggest plant/flower delivery service in the US. My mother lives in Florida, and I did not know of any local floral places where she lived. So I could not send her anything local. Besides, I figured that I would be completely safe going with the largest floral/plant company in America. Sadly, I was wrong.

My mother was supposed to receive the plant on the day before Christmas. I had gotten three separate emails assuring me that the plant would arrive on time. So I had no worries and went on with my day.

Later the following day my mother called me and she was a little upset. She told me she never received anything from me, and was I mad at her?. My heart sank. I felt so sad about it. But quickly my mood went from sad to mad.

I called the companies customer service line and explained what happened. I was treated rather rudely and told that my money was refunded to me, and there was nothing else they could do. I was so upset. I called a friend that worked at a large retail store to see if he had any suggestions on how to proceed. He had some great advice.

He told me after anyone has any trouble with a companies customer service, to go directly to the top. Ask the agent who is the President of the company or for the CEO. In most instances, customer service will tell you that they have no idea who these people are or where to find them. Then of course people are led to believe it is time to give up. This just is not the case!.

He told me about a web site called Hoovers.com. It boldly lists most of the companies in the United states and also lists the President's and CEO's of these companies. But it doesn't stop there. Often Hoovers will have the address and telephone number of the company. As well as the email addresses of the corporate executives.

So off I went to Hoovers. I found the CEO of the company, and called him right away.

Although I was unable to talk to him, I was able to talk to his assistant. I explained everything that had happened to me, and how sad I was that my mother was not sent her gift. After it was all said and done, my mother was quickly sent a not only her original plant but also a dozen pink roses. Along with a detailed apology for the delayed delivery. The money I originally spent was also refunded to me, for my inconvenience.

So this Holiday season if anyone has trouble dealing with a company or their customer services, do not think your efforts are in vain and just give up. Go to the top.