Tips for Negotiating with Difficult People
There are three challenging attitudes, and when you determine which one you're up against the planning and strategy is easy. Here are some easy to use tips on how to handle the three difficult attitudes:
The Hostile or Openly Disagreeable:
1. Begin by acknowledging the elephant in the room. Say something like, "I'm confident that by working together we can improve this challenging situation."
2. Be seen as a problem-solver by bringing at least three possible solutions to the discussion.
3. If they don't seem reasonable, refocus them on problem-solving by saying something like this, "Let's focus on finding a solution that will work for both of us."
The Critical or Self-Proclaimed Authority:
1. Having evidence and sources in your hand are the key to persuading them. Try saying, "Would this new information I've discovered help us find a better solution?" Don't attack their ego or ability or they'll simply shut down.
2. Stick to facts and truth. Don't use your opinion; they are not swayed by opinions or feelings.
3. Keep your emotions in check and avoid reacting to their criticism.
The Simply Uninformed:
1. Begin by asking open-ended questions to learn what they already know. If needed, fill them in with the basic facts.
2. Explain your logic by saying, "Here's why I think this will work best." Follow up with, "What do you think?"
3. Use respected people to support your idea. For example, "John Jones is on board for this approach to solving the problem."
Negotiating with difficult people doesn't have to be a miserable experience. Follow these tips and soon you'll find yourself working well with even the most challenging attitudes in the office. It's a valuable skill in today's job market.
Published by Gina Covell Maddox
As a writer and professional speaker, Gina Maddox helps individuals enhance their personal impact and take personal responsibility for their success. Gina is the author of, "The Working Woman's Rant & Rave G... View profile
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2 Comments
Post a CommentThis article is so helpful, thank you. I have bookmarked this page to read again because I want to be reminded of these helpful tips. Great aeticle, thanks!
i'm difficult and proud of it.