Top 10 New Years Resolutions for Tech Support Call Centers
A Reality Check for Geeks
Tech support call centers, we also empathize with you, so following are some New Years Resolutions to do us both some good.
New Years Resolutions for Tech Support #10
Learn Patience: Devote some time to a senior facility or watch water reach boiling temperature on the stove, whatever it takes. This will keep your and your customers blood pressure in check.
New Years Resolutions for Tech Support #9
Get Humble: Go to a presentation on Quantum Physics or a crochet class. Does it sound like Mandarin Chinese? Good. You know where your customers are coming from.
New Years Resolutions for Tech Support #8
K.I.S.S.: Keep it simple silly, you're talking to people who think WiFi is a rock band.
New Years Resolutions for Tech Support #7
Take Frequent Breaks: Yes, you tech support people deal with some mighty challenged folks, ones who think an unplugged monitor is broken. Find a mantra, get some decaf, just don't take out your frustration on the next customer.
New Years Resolutions for Tech Support #6
Learn Gratitude: Without computer challenged people you would be out of a job.
New Years Resolutions for Tech Support #5
Nix the Starbucks: Whatever your country of origin you speak at 2.8 Gz. while customers process at 640K. Often instructions are slow going because the computer is busted and dragging in the first place.
New Years Resolutions for Tech Support #4
Make Non-Tech Friends: If your world is all about bits and bytes, how can you relate to mere humans? If the company bores you, you can always try dinner and a movie. No conversation needed as you absorb some real life culture.
New Years Resolutions for Tech Support #3
Stand Up to Your Boss: Explain that ridiculous time quotas, rules against humor and empathy, and under-staffing cause problems for the company, tech support and customers. Then look for a new job.
New Years Resolutions for Tech Support #2
Install Vista on Your Home computer. No explanation needed.
New Years Resolutions for Tech Support #1
Speak English to English Customers: Maybe India has more dedicated workers, tech savvy counterparts or just work on the cheap. No begrudging your country of origin, but if your directions sound like a recipe for couscous, we have a problem.
Published by Donna Porter
Writer / Journalist -- A Yahoo News! Contributor Donna began her writing and internet career in 1995 in the health industry and became an early dot-com entrepreneur soon after. Masters certified in Internet... View profile
- Realistic New Years ResolutionsNew Years is when you always hear people say, 'What is your New Years Resolution?' Here are some helpful guidelines to sift through what can be realistic and unrealistic when it comes to New Years Resolutions and why.
- Top 10 New Years Resolutions for O.J. SimpsonThe New Year is fast approaching. It is well known that this is a time of forgiveness, camaraderie, and a will to resolve and make things right. In the spirit of the season, I've put together a list of New Years Res...
Keeping Your New Years Resolutions?The first quarter of 2007 is over. Are you on track with your new years resolutions? If not, find out why most resolutions fail, and how to jump start your personal goals this...
Top 5 New Years Resolutions for College StudentsCollege students have a lot of nasty habits that won't go away unless you take them by the horns and get rid of them. If you're an undergraduate try one of these New Years Resol...- Ten New Years ResolutionsTop ten New Years Resolutions
- A Day in the Life of a Tech Support Representative
- Are You Making Ineffective New Years Resolutions?
- The Tech-Support Zone
- Call Centers: A Choice Between Career and Compensation
- Top 10 Home-Based Businesses for Stay-at-Home Parents
- Top 10 Reasons to Telecommute
- So You Want to Stick to Your New Years Resolutions?
- Tech Support can enrich their lives with New Years Resolutions
- Tech Support deserves some sympathy.
- Tech Support deserves the hot seat, sometimes.
38 Comments
Post a CommentGreat article, i can think of a few tech support companies to send this one too!
This piece is hilarious! Also great advice...since when did a bunch of geeks have supreme power over the general public? I think we will be seeing more and more of that as this tech world explodes.
LOL! This is great and well written!
What a great article topic and it's very well written. Fantastic job!
Too good ... wish they'd all take your advice :)
LOL coming from a professional tech support engineer ;) these are great!! I like the India one a lot. We get LOTS of complaints from customers who are so thrilled to finally have an English speaking rep. LOL funny read :)
Funny...I should send this to our tech support dept!
Donna: I was trying to figure out what #1 would be, and I said out loud, "Speak English!!!!!", and much to my delight that is what you chose. How frustrating is it, to not be able to understand a word someone says about things that you already know too little about? (That wasn't all that clear either, was it???) LOL@myself... LOL@Charlie!!!!!! Too funny! Love it!
Funny and on point!
Creative topic! I seldom need tech support, and haven't had any bad personal experiences, but perhaps some misinformed advice...