ITIL

Discover how Implementing ITIL can overhaul your low-service, overworked IT department into a more efficient part of your business process.

ITIL is a comprehensive framework, a base for which IT Processes are composed within an IT organization of a company.

This paper talks about capacity management in term of ITIL ( Information Technology Infrastructure Library ). It explains why capacity planning is needed in IT world and what capacity management does under the framework of ITIL.