Customer Service Representatives

This article serve to address the importance of customer service representative to improve customer service excellence. I will only be focusing on one aspect of CSR's role description.

A insightful look into the mind of a customer service representative. Hear about the highs and lows of working with the public and how to improve your customer experience.

The nature of work of a customer service representative varies according to the field they are entering. They may require to handle sales or phone calls or attend customers in person. So while preparing resume you have to be industry specific.

Jobs in customer service can be difficult to hold because they take a tremendous amount of patience. Here are 5 tips for dealing with brash and belligerent customers.

Doomed to Customer Service Hell by Scammy Reps Who Are Self-Serving and Need Soft Skills for Women & Men Ripped off by Major Company Who Outsourced Customer Call Centers. Double billing Fiasco Terrifying Leading to Tension and Then Civil Claims Threat

In this economy, it is difficult to find employment. If you enjoy talking to people, accepting employment at a call center may be a viable option for you.

Customer service, being the lifeblood of any business, requires people who are willing to take the extra mile and offer the customer a friendly personality, a pleasant telephone voice and a really attentive character.

Having to talk on the phone with different people for more than 7 hours usually takes its toll on the body. Here are some of the common ailments and complains of Customer Service Reps.

Five tips to make your next customer service experience a dream instead of a nightmare.

What you need to know about choosing customer service representative as your career choice

I'm one of those "useless idiots" you've been talking to on the phone, and I want us to get along better in the future.

Defining a customer service representative

I personally lowered my cable bill by over 40 percent with this method.

I'm sick of being transferred to Inda anytime I need to speak to someone about an account.

Customer service representatives should be courteous, kind and able to solve problems. The impression that customers have of your business depends on it.

Receiving good customer service over the phone is by no means mandated by companies, or the normal experience of callers. Yet, it does not have to be the Holy Grail of phone calls. Follow this how-to guide before making your next phone call to customer service.

This articles discusses how a company can hire the best customer service representatives. It also details how to keep them once you've hired them.

This article discusses the importance of role playing for customer service representatives.

Customer service is critical to the success of any organization that has customers, making a strong customer service representative the hub of business operations.

The problem with customer service

As a consumer, if you have questions or are dissatisfied with a product's performance or quality, contact the company and voice your concerns. You can register your complaint with a company representative via email, letter or phone call.

Website glitches and inaccessible customer service frustrates students attempting to make payments.

While the customer may not always be right, there are ways for customer service representatives to turn a horrible customer encounter around or prevent them altogether.

You want to get the best deal when you book a flight, hotel, car, or trip package, but don't fall for the scam of a best price guarantee.

Learn why you should not always use scripted responses.

Complaining to customer service is often an exercise in futility, but with the right approach and a little diligence and patience, you can complain and get what you want. Here is how to win a complaint to a company's customer service.

How the network that swindled me into paying $27.99 for one day of service.

Larger retail stores often have extensive customer service departments; however, any business with a customer service representative must follow the pillars of customer service to ensure the customer experience is nothing but positive.

Handling a customer service complaint does not have to be a stress-induced situation.

Have you ever been to a store, restaurant or even a coffee shop and did not get the service you felt you were entitled to? This article addresses the proper way to complain about that service and how to be rewarded in the process.

Do you want to be the best customer service representative? Here's how!