Help Desk

Review of popular help desk programs

Help desk & service desk - basics and tips before choosing the best help desk software for your business

Systems management can be a failing prospect if you don't have the four key elements in place. Learn how ignoring processes, data, tools, and organization can stop your systems management effort before it starts.

Suppose your Help Desk is a simple toll-free number. Every time a customer or client calls into your Help Desk, your company is picking up the dime for the call.

VoIP, also known as voice-over-Internet protocol, provides digital telephone capabilities over your Internet connection.

Your Boston help desk will likely need several different levels in order to best expedite the incoming questions. Answers to frequently asked questions should appear at the first level of help, for instance.

If your company is computer-oriented, it may have its own help desk; Mass. customers as well as those in other areas of the country and even the world can access this over the World Wide Web or by telephone for advice and troubleshooting their software and hardware issues.

The theory behind the Help Desk eliminates Customer Service. Managers and company management care more for numbers then for the satisfaction of the help desk customers.

A look at the different types of help desk software and their advantages/strengths.

Being helpful requires more than having the name. If companies want happy customers, they may want to rethink their "help".

The No-Help Desk. As in there is "no help" for you, so turn off the computer and go back to watching cartoons.

Some people often wonder why there are so many different types of IT people. While the variety of job titles is quite varied, actual roles within IT can be greatly simplified into a few categories.

I dread seeing this.

Spiceworks is a free networking management and monitoring solution designed to allow small businesses to use many of the network and pc tools of a big corporate environment without the budget to allow a big corporate price.

There are a few things that a firm has to look into before hiring an outsourced call center.

There are some strange things built into Windows. Here's one...

In most businesses, the first level of Customer Service is a joke staffed by people with manuals of stock answers and no authority to solve your problem.