"It is now clear that every new Wal-Mart initiative -- every single one -- was just another publicity stunt by Wal- Mart's PR firm designed to fool the media, the American people, and our elected leaders into believing that Wal-Mart has changed for the better, when in fact it has not," says Communications Director, Chris Kofinis.
According to group, Selling Wal-Mart exposes maneuvers such as how Wal-Mart and Edelman, the company's public relations firm, have used a series of "cynical strategies" and tactics to try to address the company's wavering public image.
Cited as an example is Wal-Mart's use of what it refers to as "Astroturf" groups, which are allegedly fake groups, like "Working Families for Wal-Mart," and goes on to state they exist as a "front for the company." The New Yorker article refers to Wal-Mart and Edelman's strategy as a strategy of "co-option." Under the "co-option" philosophy, Wal-Mart essentially tries to 'co-opt' opposing sources and then use those same sources to change public perceptions, without real change to the actual business model.
Wake Up Wal-Mart notes that Wal-Mart recently announced that it would collaborate with Service Employees International Union (SEIU) President ,Andy Stern, to support universal health care. Yet 53 percent of Wal-Mart employees, more than 775,000 Wal-Mart workers and their families do not have company health care coverage. These same uninsured families largely oppose political candidates who do not support universal health care.
"Included in the New Yorker article are a series of insights and shocking statements by Wal-Mart officials that help expose how Wal-Mart's PR spin machine pursues a disingenuous agenda that purposefully manipulates the national media, the public, and our elected leaders in an attempt to salvage its faltering public image," reports Koninis.
Highlights of Selling Wal-Mart, according to the Wake Up Wal-Mart press release, include:
*Edelman created Wal-Mart's 'Jobs and Opportunity Zones' as a "public- relations maneuver to soften Wal-Mart's image among minority communities; the entire budget for the program is five hundred thousand dollars over two years."
* Wal-Mart, which contributes about 75% of its political contributions to Republicans, doesn't think the Democratic Party is taking care of the poor or middle class. According to Wal-Mart Vice President Mona Williams, "Wal-Mart is taking care of the people the Democratic Party says it represents -- the poor, the middle class. The Democrats are not taking care of them. We're like Lyndon Johnson's Great Society."
* Wal-Mart pays Edelman $10 million a year to do PR but is so far unwilling to pay an ordinary worker an extra hour of work (possibly, $10.51 an hour) in order to have that worker speak positively about the company's open availability scheduling policy.
* Edelman's PR team is divided into three groups: "promote," "response," and "pressure." "In light of the Wal-Mart spy scandal, we wonder what the "pressure" group, or opposition group, is really up to?"
* Wal-Mart's Leslie Dach, Executive Vice President of Corporate Affairs and Government Relations, "I'm not doing this for the money" Dach was paid "three million dollars in stock and a hundred and sixty-eight thousand stock options, in addition to an undisclosed base salary." Dach is a former Vice Chairman of Edelman.
* All TV sets at Wal-Mart's headquarters air Fox News.
* Linda Dillman, Wal-Mart's Vice President for benefits, believes that Wal-Mart's million dollar executives face the same health care crisis as Wal-Mart's lowest paid employees.
Wake Up Wal-Mart response shows the group wants to talk about real change. "We are prepared to launch one of the most aggressive years of our campaign, we hope Wal-Mart will do the right thing and the smart thing which is to listen to this simple fact -- only by working with us and pursuing real, substantive change, will Wal-Mart be able to improve its public image and change its political woes for the better."
Wal-Mart, the second-largest company in the world in terms of revenue, generated more than 315 billion dollars, claimed profits of eleven billion, yet provides low pay and marginal benefits to its 1.8 million employees. Wake Up Wal-Mart (WakeUpWalMart.com) has over 340,000 registrations at its Web site, where you can "Adopt a Wal-Mart" and keep up on the latest grass-roots coverage.
Source:
WakeUpWalMart.com
"Selling Wal-Mart", New Yorker Magazine, April 02, 2007
Published by Donna Porter
Writer / Journalist -- A Yahoo News! Contributor Donna began her writing and internet career in 1995 in the health industry and became an early dot-com entrepreneur soon after. Masters certified in Internet... View profile
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22 Comments
Post a CommentThis is a great article and has enlightened me about things that I as a consumer wasn't aware of. They become a large corporation and the politcal aspect kicks in and takes over! They always seem to forget the people who put them where they are, their customers!
I actually worked at a Wal-Mart once, for four months, years and years ago. THEY ARE HORRIBLE. A little boy almost got killed by a shelf that fell on him and cracked his head open, and I got reprimanded and nearly fired for calling an ambulance!
I've known people who have worked and WalMart and the horror stories are unbelievable. I try to shop anywhere else to avoid going there.
Wal-Mart's image is certainly suffering despite its PR campaigns. Interesting angle!
Wal-Mart seems to be full of surprises latly. Being such a large company with so much value you think that could could do more, but I guess this is just corperate America for you. good article
Great article...but the way I see it, if you think Wal-Mart is a horrible place to work, then don't work there. If you hate Wal-Mart, don't shop there. Any super-large company is going to get bashed for mis-treating the bottom of the rung employees.
My aunt lost her house when walmart wanted to build on that little area of where she lived. The neighborhood tried to stop walmart and refused to sell their house to walmart. Walmart took them all to court and won because building walmart there would better the community. It is sad that walmart can cause homeowners to lose their homes.
I am an adament anti- Wally World activist, so I was glad to see how well done this article was.
God Help Us. In our little hamlet of Dillsburg, PA (5 municipalities of less than 16,000 residents) Wal-Mart is trying to build a 203,000sf Supercenter that will attract 19,000 additional vehicles per day!!! Our website is CarrollCitizens.com Is there ANYONE out there who can help?????
Wal-Mart can afford to deal with their employees in a far more effective way than to jip them out of status and monetary rewards. Of course, having been to the local "Super-Center" meaning it contains food, not referring to service, or merchandise, have to say, Wal-Mart is headed for the same "crash and burn" the Deming has pointed out happens when quality goes out the window. They were profitable for a while, but sooner or later, if a company doesn't honor it's employees (who are also customers, duh!) then it catches up with them. Always has (U.S. Steel) always will. -Dana