Ways to Saying "Thank You"

Very many jobs are in communication, sales, face-to-face or on the phone, even by e-mail; we all strive to be in front of customers as often as possible and be our best. But, when we think about it, our clients and prospects give us many opportunities to stay in their minds in positive and non-threatening ways. Yet, these opportunities are often overlooked, simply because we neglect to send a note of thanks.

Now's the time to start giving back. Here are eight opportunities to send a "thank you," plus when and how to do it effectively. Things you'll Need to take on consideration: common sense, communication skills, basic behavior education level,

Do it when customers do business with you, every time.
Write a short, personalized "thank you" card, or e-mail message depends what the communication tool is that you use. "I appreciate your business, thank you." You can never say thank you to someone too many times. We all appreciate the fact that people go out of their way to make us feel important and recognized.

When customers compliment you. When a client compliments you about something, grab that opportunity to jot off a little note of thanks, saying, "Thank you for taking the time and being so observant, you made my day. I appreciate it." Compliments are given so rarely, so take the lead to say thank you when you get one.

When clients offer comments or suggestions. It's a wonderful gift when your clients give you a suggestion or comment on how you might do something better or different. They're also giving you an incredible buying signal. hey might really be saying, "If you make that change, your product or service will be more attractive to me."
Here's how to start this type of note: "Thank you for your suggestion on how I can better serve you. I'm in business to do exactly that. And you make my job easier, and so much more enjoyable, when you provide input."

Say it when customers try something you recommend. When clients buy into something new, solely based on your suggestion, they're going out of their "comfort zone". They're trusting in you and your product. This calls for a special note that might read like, "Thank you for your trust in me. I value your business."

When customers recommend you, say "Thank you." This is the best form of advertising you can ever get, and FREE to you. It's so easy to take the time and go back to our advocate, and say, "Thank you for referring me to --. I will keep you posted on what develops. It means a great deal to me to know that you're willing to recommend me. I appreciate it."
This type of thank-you might include a small gift as well.

When customers are patient, or not so patient. Our clients help us when they give us time to learn how to best serve them. Often this requires their patience. On the other hand, they give us a wake-up call when they ask us to hurry up. This might really be saying, "Hey, remember me next time, or I just might get swept away by the competition."

In either case, pull out a note card again and let them know how important they are to you. You could say, "Thanks for keeping me on my toes. I appreciate how you help me keep your business."

When clients say "no" to you. It might sound funny, but it's still the an opportunity to write a short note. Thank them for their time, their consideration and their honesty. Keep the door opened by being friendly and courteous. People will remember the notes you send and it can make a difference. Even contacts who are not able to use your services will feel enticed to recommend you to others who can.

When customers make you smile. I really like this one! Everyone likes good news. Whatever it is that makes you smile, clients want to know that they've made you feel good.

Send them a note with one of those little smiley face stickers. This technique always gets noticed and remembered.