Why I Believe eBay is Failing It's Customers
The first huge change was regarding feedback. For some reason, eBay decided that in order to make it more "fair" for buyers, they made it so that only buyers can give out negative feedback. In essence, Sellers were now subject to negative feedback for any reason and had no way to warn other sellers of scam buyer or problems in general. They even had it set up so that even neutral feedback, which in the past didn't count towards your score, now counted against you.
During the summer, eBay made even more stupid changes when they decided on micromanaging the shipping costs. eBay has no idea how much things really cost to ship and decided that whatever the buyers "wanted" to be charged for shipping was what the costs really are. For example, eBay has a limit of $5 for magazines but is that per magazine or for a grouping? eBay doesn't tell you what they refer to. This is pissing everyone off as eBay thinks it can dictate how much it costs
to ship a package when they have no idea.
eBay also allowed buy.com to list items on their site for free. Now sellers have to compete with a company that can list its products for free. Isn't that great? Buy.com has 10s of thousands of listing in a multitude of categories.
eBay has also screwed over their internet affiliates as well. In August they decided that hundreds of affiliates weren't helping their "metrics" as people who registered weren't doing a whole lot of buying. Some people who were making a lot of money were stabbed in the back when eBay released some "guide" on how to control visitors after they leave your site, which no one can do.
It should be no surprise to anyone that eBay's doing so poorly in the stock market. Now the value of their stock is in the low 20s. Just recently they announced that they were laying off 15,000 people. If eBay continues to piss off their customers, which are the sellers not the buyers, than this trend will only continue. It seems that the new
CEO is the cause of all the problems. If I was in charge of eBay I would fire him and roll back all of these horrible changes.
Published by Dan Cook
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1 Comments
Post a CommentI'm a eBay Seller and have been since 1996. The changes are destroying eBay.
The DSR ratings allow buyers to have a weapon against the sellers. Now, paypal is the only way to make purchase on eBay. this has ebay making money off the seller at both ends of the transaction. I have lost half my customers (Buyers) because of ebay not allowing money orders. The end is in site. eBays stock in a third of what it was last year. I hope paypal is enough for eBay because when all is said and done thats all they will have left.