Why You Should Use Enterprise Rent-A-Car

When I need to rent a car, I always find myself returning to Enterprise Rent-A-Car. Each time I have been very happy with the high level of customer service that each branch offers.

A REASON TO RENT A CAR
I had to take my car to the dealership to fix my driver's side power window and rear defroster light. I was looking forward to having my car and thought that it would not take all day. However, I did found out late in the day what the repairs would cost and that I would not have my car during the weekend. At about 4:15 p.m. on Friday evening, I knew I needed a car, and decided to call Enterprise Rent-A-Car for a quote and a pick-up.

THEY REALLY DO PICK YOU UP
This is the main reason why I like this company. I find it convenient to be able to just pick up the phone and have an agent pick me up rather than making the trip to the location. When I made the call, I was told that a car was available and that I could come down to pick it up. I asked if someone would be able to pick me up. I was asked for my current location. Fortunately the office was not far away.

It was a short wait before the agent came to pick me up, took my driver's license, credit card and insurance information and proceeded to take me to my rental car which was a 4 door red Dodge compact car. The vehicle came with 1/2 tank of gas, which was what I needed to have in the car when it was returned. The car handled very well on the road and was very clean.

THE NEXT DAY
On Saturday morning, I ran across the website: www.enterprise.com and saw an advertisement for a car rental of $9.99 per day (on available economy and compact cars). This was a lot less than my $33.00/day compact car rental with unlimited mileage. The catch was that I needed to rent the car after noon on Friday and return prior to noon on Monday. I knew that I rented my car after 4:00 p.m. on Friday, so I decided to call the Enterprise Rent-A-Car office.

Originally when I made the reservation, I mentioned that I would be keeping the car through Monday afternoon but thought that I might be able to get a better deal. The agent was very nice and mentioned that this special would be available on an economy car rather than the compact car I received. Also, I believe that the mileage was also limited. He did tell me that he could probably get an economy for me by the end of the day if I wanted it. I decided that I did not want to downgrade to an economy car and told him I would just keep the car. The agent offered to discount my current rental at 15% off. I was very surprised and pleased at the offer, especially since he did not have to offer the discount.

THE RETURN VISIT
While I was on the phone with the agent, I was told that the office opened at 8:00 a.m. I asked if I could get a ride back to my workplace. He told me that someone is normally in prior to 8:00 a.m. and that I would be taken back. When I returned the car at 7:50 a.m., an agent came out and quickly inspected the car. I was then shuttled over to my office within a matter of minutes.

OVERALL
My impression of Enterprise Rent-A-Car is a good one. This company has a very friendly staff, has the convenience of picking you up (or delivering a car to you) and then taking you back. I would recommend this service and would do it again as the need arises.