The Provider Network
Elance attracts the most qualified and skilled professionals by marketing to professionals with specific skills, work backgrounds, and qualifications. They verify addresses and phone numbers and recommend that service providers pass rigorous standardized skill tests as well as showcase their skills with stellar profiles and verifiable credentials. This allows clients to glean as much information about the provider as possible before hiring to ensure that the writer and their work are of the highest quality and value. In addition, Elance rewards providers who demonstrate specific skills, project completion timeliness and exceed customer satisfaction with higher visibility in searches and more opportunities to be seen by buyers.
Flexibility
Unlike other sites, Elance is very flexible with their payment options. Clients can pay a flat price or they can pay by the hour. The choice is ultimately left to them. Either way, providers submit detailed invoices and are paid after the client approves of their submitted work. For larger projects, clients can pay in installments (as milestones are reached), which encourage the provider and the client to work collaboratively and complete the project in a timely manner.
Guarantees
Elance offers guarantees for both the Fixed Price and Hourly jobs, named the Elance Fixed Price Work Guarantee and the Elance Hourly Work Guarantee. These are protective measures that ensures satisfaction for both the client and the provider when working online.
With the Elance Fixed Price Work Guarantee, clients start with a guarantee of payment by placing the total budgeted amount in the officially licensed Escrow service. This way, the provider knows the money is there and will not be hesitant to start the work. In return, the client is able to review the work fully before he or she releases the funds to the provider, to ensure that the work is satisfactory. This system allows both the client and the provider to feel secure and ensures a smooth transaction with fewer instances of conflict or disputes.
With the Elance Hourly Work Guarantee, clients can view screenshots and comments that the provider includes to support the hourly billing. In addition, providers can log the amount of time they work online so that the client can see precisely how many hours of work has been accomplished, what the provider was doing during these allocated work hours and what they owe the provider for compensation. In return, Elance guarantees payment for hours of work documented through its Work View feature.
Robust Features
When working through Elance, both the provider and the client are given a 'workroom' area, allowing them to communicate and stay updated on the project's progress. This workroom has a file-sharing feature, so the provider can upload design templates, first drafts, notes and more. Version control, team accounts, and a message board are included to ensure that the project is coming along smoothly and to the provider's satisfaction. The real time chat is extremely convenient, as clients and providers can instantly communicate and work together, as needed. It's a fact that regular communication better ensures a successful transaction between client and provider, with fewer misunderstandings. No other online site provides a feature set like this, and this is one of the reasons that more clients and providers continue to use Elance over the competition.
Feedback
With the feedback features available on Elance, clients can scan a provider's work history before hiring them. The history includes the types of projects completed for other clients, what the rating was from those past clients, and the comments regarding the work. This is a great little insight into the quality of the client's work and is very valuable to future clients as well. This is just another measure a client can take to ensure that they're going to receive the highest-quality work in a reasonable amount of time.
With the number of features and guarantees Elance offers, it's no wonder they're the leading online marketplace for talent amongst online business owners, website owners, and others who often need legal, administrative, written, programming or design work completed.
I am an Elance buyer that has used Elance for over 10 years to find competent freelance talent and consider it the best place to find qualified online talent.
Published by Kristi Patrice Carter
I am a proud wife, mother and internet marketing writer. My goal is to become a six figure writer within 2 years by combining my writing and internet marketing talents. To see my progress, please visit www.... View profile
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Great job on this! Very informative.