Why Logitech Won't Update My Keyboard and Mouse Drivers

Several years ago I bought a Logitech Wireless MX duo Keyboard and mouse combination. It has features on it that are very useful and I was able to use most of them for what I needed. I really liked this keyboard and mouse so much that when my mouse acted up instead of buying a new mouse I took apart the mouse and cleaned it. After I did this the mouse was like brand new again.

All this time I was using Windows XP home edition and had no problems with my keyboard and mouse. When the computer I had crashed and I thought it had died I ordered a new computer which came with Windows Vista Home Premium. In the mean time I was able to revive the old computer but decided to go ahead and get this one and let my step children use the other computer.

After getting used to Windows Vista I came to the conclusion that I really liked the new computer except for one thing. My Keyboard Functionality dropped drastically and I could not get the extra features on it to work. I had installed the itouch software that came with it to run the features and then went to the site to look for updates of the driver that would be able to run the keyboard with Windows Vista. What a surprise it was when I discovered there was no driver available for the keyboard and mouse which had served me so faithfully since I bought it. So I decided to call Logitech and see what if I could get a driver from them.

I soon learned the awful truth that they had discontinued this awesome product and were not going to update the drivers for it. I told them outright they only did that because they wanted people to keep buying their keyboards even if the ones already purchased were still great and use-able. I also told them they had lost me as a customer because of this.

This is a shame because they have the best keyboards available on the market as far as I am concerned. The only bad thing is they go out of their way to get customers to continue to buy new keyboards and mouse when it really isn't necessary at times if they would just keep their drivers updated.

Let us look at the legality and morality of what they are doing to their customers. There is nothing illegal what they are doing, but in my opinion very immoral. The reason I say this is they purposely don't update their drivers and discontinue products that are still operational and applicable to the most upgraded operating situation. I guess they do not realize that although legal they are risking losing many customers because of this and their competition is rapidly catching up and eventually will pass them up.

I do realize they are not the only company that does this, but it does not make it right as far as I am concerned. I will miss their great products, but they do not back their own products and I cannot deal with that kind of attitude.